Terms and Conditions

ORDER

At najalauf.com you can only order items through our website. Information on specifications from the manufacturer or from the seller’s website is for guidance only. Certain reservations are made for price increases, tax changes, currency changes, sold-out / outgoing goods and key errors.

All the items you see here at the retail store are physically in our stock. All prices contain 25% VAT and the amount is in Danish kroner.

PRICES AND PAYMENT TERMS

At www.najalauf.com  you can pay with:

 

Using the various payment options, a card fee may be associated. The fee for using the respective payment cards and ways is shown in the brackets.

The amount of the goods is only deducted when the goods are sent from Fashion Society. A greater amount can never be deducted than what you approved for the purchase.

All prices stated on the online-shop are in Danish Kroner DKK and inclusive 25% Danish VAT.

In case of delivery outside EU the customer is obliged to bear the customs duties and further costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information.

We have experienced that several of our customers are having problems with payment in our webshop. This maybe due to new legislation that came to law the 31st of January 2020. In order to comply with this, banks using NemID in connection with approval of online trading, the 28th of December 2020 made an amendment to 3-D Secure.

Below you can find a link to create "Visa Secure" for Visa cards, "Mastercard Identity Check" for Mastercards and "Dankort Secured by Nets" Dankort.

3D Secure - Verified by Visa og MasterCard Secure Code (nets.eu)

 

RETURN / LAW OF RETURN

Fashion Society provides 14 days right of withdrawal. Should there be a fault with a product or if you receive a wrong item, we will pay all costs of return and send you a new item if the item is in stock. However, it is important that you, in the case of incorrect deliveries, contact our support to obtain a free return label. We do not pay for the cost of shipments returned without a return label issued by Fashion Society.

You must inform us if you wish to cancel your purchase within 14 days of the date of purchase. Furthermore, you then have 14 days to send the purchase back in.

The item must be in the same condition as it was received. All price tags and labels must be intact. If the above is not complied with, we will make an assessment of whether the item has lost value – and if so, it will be offset in the return amount.

Upon return, a copy of invoice / order confirmation must be attached. The money is returned to the debit card used for the purchase. We only transfer money electronically.

Returns due to cancellation are at the buyer’s own expense and responsibility. All returned goods must be sent to the following address:

Fashion Society A/S
co. Segwaytours
Nikolaj Plads 34
1067 København K
Att: Naja Lauf

 

DO NOT SEND TO PARCEL SHOP

We recommend NOT to use DAO when returning, as DAO delivers before 7.00. This is outside our opening hours. Shipments, sent with DAO, will thereby be delivered to a parcel shop, which we unfortunately do not have the opportunity to pick up.

 

COMPLAINT

Najalauf.com checks all items before shipping. When you shop on www.najalauf.com you have 24 months warranty. This means that you can either get the item repaired, replaced, refunded or discounted, depending on the specific conditions.
Please contact us in “due time” after discovering the defect in the item. If you advertise within two months after the defect is discovered, the complaint will be timely.

The complaint must, of course, be justified and the defect must not arise as a result of improper use of the product or other injurious behavior.

If the complaint is justified, we will of course reimburse the cheapest form of return shipping, ie delivery in a GLS parcel shop.

We need the following information when returning the item: describe the problem in as much detail as possible. The item must always be returned in proper packaging and remember to get a receipt for shipping so we can reimburse your shipping costs.

We do not receive parcels sent by mail. claims and the like.

Complaints must be returned to:

Fashion Society A/S
co. Segwaytours
Nikolaj Plads 34
1067 København K
Att: Naja Lauf

CVR: 38898337

 

We do not receive return parcels sent by mail COD.

Fashion Society returns your receivable as soon as we have received your item and verified that the item meets the conditions for the return policy.

If you have any questions about your order or exchange options, please feel free to contact us: 

E-mail: webshop@fashionsociety.dk 
Phone: (+45) 92 82 99 29
 

Privacy Policy

Your privacy is important to us and by agreeing to our terms of trade you also agree to our privacy policy. To better protect your privacy, we describe in our privacy policy how we collect, process and use the data we collect about your behavior on our website. Read about our privacy policy here.

Gift card

You can only redeem the gift card in our e-commerce store at najalauf.com

The gift card has no expiration date.

You are responsible for the gift card and the risk of losing and misusing the gift card are on you. You must therefore take any losses yourself in this regard. Fashion Society does not replace the gift card in the case of loss or abuse.