Terms and Conditions

Viabill; find more information here

The amount for the goods is charged only when the goods are sent from Fashion Society. A larger amount than what you have approved at the purchase can never be charged.

All prices listed in the online shop are in Danish kroner (DKK/Dkr) and include 25% Danish VAT.

For deliveries outside the EU, the customer is obliged to pay customs duties and additional costs. Customs policies vary greatly from country to country, so the customer should contact the local customs office for further information.

We have learned that several of our customers are experiencing problems with payment in our webshop. This may be due to new legislation that came into effect on January 31, 2020. To comply with this, the banks that use NemID in connection with the approval of online shopping made a change to 3-D Secure on December 28, 2020.

Here you will find a link to set up "Visa Secure" for Visa cards, "Mastercard Identity Check" for Mastercards, and "Dankort Secured by Nets" for Dankort.

3D Secure - Verified by Visa and MasterCard Secure Code (nets.eu)

RETURN / RIGHT OF WITHDRAWAL

Fashion Society offers a 14-day right of withdrawal.If there is a defect in an item, or if you receive the wrong item, we will of course cover all return costs and send you a new item provided the item is in stock. However, it is important that you contact our support for a free return label in case of incorrect deliveries. We do not cover costs for shipments returned without a return label issued by Fashion Society.

We must be informed that you wish to cancel your purchase no later than 14 days after the purchase date. Furthermore, you have 14 days to return the purchase.

Note: when purchasing Christmas gifts, your right of return is extended until January 10, 2025.

The item must be in the same condition as when received. All price tags and labels must be intact. If the above is not complied with, we will assess whether the item has lost value – and if this is the case, it will be deducted from the refund amount.

When returning, a copy of the invoice/order confirmation and the included return slip must be attached. The money can only be refunded to the payment card used for the purchase. We only transfer money electronically.

Returns due to cancellation are at the buyer's own expense and responsibility. All return items must be sent to the following address:

Fashion Society
co. Textile Logistics
Transport Center alley 4-10
DK - 7400 Herning
Att: Naja Lauf

NOTE! MUST NOT BE SENT TO PARCEL SHOP.

DO NOT use DAO for returns, as DAO does NOT deliver to business addresses. Shipments sent with DAO will be delivered to a parcel shop. The shipment is the sender's own responsibility.

COMPLAINT

Najalauf.com checks all goods before dispatch. When you shop at www.najalauf.com, you have a 24-month right of complaint. This means that you can either have the item repaired, exchanged, refunded, or receive a discount on the price, depending on the specific circumstances.
You are kindly requested to complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect has been discovered, the complaint will be timely.

The complaint must of course be justified and the defect must not have arisen as a result of improper use of the product or other damaging behavior.

We need the following information when you return the item: describe the problem as detailed as possible. The item must always be sent back in proper packaging, and remember to get a receipt for shipping so we can refund your shipping costs.

We do not accept packages sent by cash on delivery and similar.

Complaints must be returned to:

Fashion Society
co. Textile Logistics
Transportcenter allé 4-10
DK - 7400 Herning
7430 Ikast

Att: Naja Lauf

CVR: 38898337

We do not accept return packages sent by cash on delivery.

Fashion Society will refund your credit as soon as we have received your item and verified that the item meets the conditions for the right of return.

If you have questions regarding your order or exchange/return options, you are very welcome to contact us at

E-mail: webshop@fashionsociety.dk
Phone: (+45) 92 82 99 29

PRIVACY POLICY

Your privacy is important to us, and by agreeing to our terms and conditions, you also agree to our privacy policy. To better protect your privacy, we describe in our privacy policy how we collect, process, and use the data we gather about your behavior on our website.Read about our privacy policy here.